Toyota defects to be fixed free-of-charge at service centres

After technical errors were found in about 8,000 Toyota Innova cars, Toyota Motor Viet Nam (TMV) has announced it will repair defective vehicle free of charge.

Le Thi Huong Diu, TMV media relations official, said yesterday that the company had notified the Viet Nam Register Department, confirming it would repair the flaws.

“The errors were caused during the assembly stage,” Diu said without announcing any specific date for the work to be done.

“We cannot release any details. Since this involves complex spare parts and personnel, as well as safety issues, we need time to co-ordinate departments, determine solutions and approve a plan,” she said.

Do Huu Duc, deputy director of the Viet Nam Register Department, agreed that the TMV needed time to prepare guide-lines.

Diu said that many taxi drivers were taking their cabs to small maintenance workshops for repairs, but added that free and guaranteed work would only be carried out at TMV service centres and agencies.

Engineer Le Van Tach, who also works for TMV, said small garages were not equipped with the correct devices to fix the defects, thus many would have to wait for Toyota’s repair schedule.

Duc said the errors would not cause serious consequences immed-iately, but held potential risks. “All the defects need to be corrected. The department will inspect and supervise the work,” he said. — VNS

Tags: Toyota, Vietnam automotive, Vietnam automotive industry, Vietnam autos market