Insurance providers race to attract customers

The life insurance providers are racing to introduce the best customer-care services in order to attract the customers.

In early September, Korea Life officially introduced to public the information gateway to provide financial consultancy supporting for consulting works and customer-care services of the financial consulting staff.

At the beginning of this month, this insurance firm also launched the SMS services to help the customers check for information relating to their insurance contracts. The new service also helped improve the quality of customer-care services, update information quickly and accurately about the contract situation, insurance payment, in order to maintain the contract’s validity and protect the customers’ benefits.

In 2011, the company planned to launch a variety of services for customers such as sending postcards on anniversary dates and birthday gifts for customers.

Meanwhile, AIA Vietnam has lately officially introduced the new service of checking financial health care for their customers in Hanoi and HCM City. Bui Thi Kim Quy, high senior officer of AIA Vietnam Co revealed that the programme would provide the customers detailed financial report so as to support the customers in identifying their financial goals as they wish.

Apart from making large investment in upgrading the service quality such as signing contracts with partners in banks and post offices for collecting insurance charges, Prudential was busy launching the programme of “Power of Listening” nationwide, encouraging the employees to listen more with the purpose of offering better services for customers.

The company has conducted Prudential Day in 27 points nationwide, meeting 8041 customers to bring in update information about the companies, sharing information and introducing new products to customers.

Takashi Fujii, chair cum general director of Dai-ichi Vietnam Co stressed that the company concentrated on offering best customer-care services for both old customers and the new ones. The company has hoped to attracts more customers in 2010 and so on by providing best customer-care services to meet the demands from customers.

Great Eastern Vietnam Co officially entered Vietnamese markets in mid 2008. The company also strengthened many customer-care services in various channels such as via postal mails, hotlines, emails.
Recently, the company has launched services of providing information through SMSs. The company also offered other services such as sending postcards and gifts for customers on the occasion of their birthday or anniversary, visiting the customers’ houses, offering health care services at home and full health check services for customers. – Dautuchungkhoan

Tags: Vietnam insurance, Vietnam insurance industry, Vietnam insurance market